ID Theft

What protection do business owners have if a customer tried to reverse charges on there credit card?

IE...Product was damaged in shipping by hired freight company...customer signed and accepted items as damaged and now wants all monies back a week later. I'm assuming since it was signed for and accepted at time of delivery, the customers credit card company would not let them reverse charges? Am I right? jennifer, yes and the policy is clearly stated, if freight is damaged in shipping the customer has to file a claim with shipper.

Public Comments

1. Yes, the customers credit card company will have a dispute process and the charges will be reversed. The only recourse you may have is if the freight was insured. Unfortunately, you are left holding the ball. You have to try to please your customer. This is mediation and a dispute resolution protection the customer has through the credit card company. You by accepting credit cards have agreed to the terms. The customer should have refused the damaged items but perhaps the warehouse staff didn't notice the damage right away. Whoever contracted and insured the freight is responsible for making the claim. That party and only that party, has a business relationship with the shipper and thus has leverage when filing a claim. There is the definition of the contract terms FOB origin and FOB destination. It the contracts clearly states that the buyer is responsible for making the claim, then fax a copy to the customers credit card company with all relevant information and the credit card company will communicate this to the customer. Sometimes for good will, to retain a customer, you will have to go out of your way to make them happy. Do you wish to have them purchase from you again? Is this business to business or retail? In retail, customers are not well versed in business procedures or do not have time for filing claims. Take care.